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A nother Cou ntry®

Delivery & Returns

Our products are made by hand to order in our workshops in the UK and Europe. Furniture items can take between 7-8 weeks to arrive with you, although some items are in stock and can arrive faster. If you would like to know if your order can be delivered sooner, please do contact us. Read about how our products are made.

 

UK delivery

Please read these service guidelines in conjunction with our Terms & Conditions.

Guideline delivery prices (exact price at checkout). The cost of a furniture delivery is automatically calculated at the checkout. It is worked out based on the area we are delivering to and the total weight of items purchased.

ItemServicePrice
Accessories
(e.g. candlestick, desktop pot)
Shipped with Royal Mail on a first class recorded service. £5
Small furniture items
(e.g. stool, step, floor cushion, peg rail)
A courier service with email tracking, notification service and all-day delivery. £19
Medium sized items
(e.g. coffee table, bench)
A courier service with email tracking, notification service and all-day delivery. £49
Large items
(e.g. dining table, day bed)
We use an external logistics firm to handle most of our large deliveries. One-man AM or PM delivery to a ground floor room of choice. We also offer a two-man delivery at a specified time, with assembly and removal of packaging is also available. An additional charge is incurred for two-man deliveries. £65

 

EU delivery

ItemServicePrice (charged in GBP)
Accessories
(e.g. candlestick, desktop pot)
Shipped with Royal Mail on a first class recorded service. approx €8-17
Small furniture items
(e.g. stool, step, floor cushion, peg rail)
A courier service with email tracking, notification service and all-day delivery. approx €20-37
Medium sized items
(e.g. coffee table, bench)
A courier service with email tracking, notification service and all-day delivery. approx €45-70
Large items
(e.g. dining table, day bed)
We use an external logistics firm to handle most of our large deliveries. approx €70-90

 

USA & Canada delivery

Guideline shipping prices for New York Zip code delivery (add 20% for other states):

ItemServicePrice (charged in GBP)
Accessories
(e.g. candlestick, desktop pot)
Shipped with Royal Mail on a first class recorded service. approx $12-30
Small furniture items
(e.g. stool, step, floor cushion, peg rail)
A courier service with email tracking, notification service and all-day delivery. approx $90-120
Medium sized items
(e.g. coffee table, bench)
A courier service with email tracking, notification service and all-day delivery. approx $200-300
Large items
(e.g. dining table, day bed)
We use an external logistics firm to handle most of our large deliveries. approx $400-600

 

International delivery

For non UK/EU/USA/CAN shipments, special requests, large orders quote or any other enquiry please email us at mail@anothercountry.com.

 

Delivery Timescales

StatusDelivery Timescales
In Stock (Fast delivery available) The item is in stock at our warehouse. Orders are normally processed within 2 working days from the date of ordering.
Despatch 1-2 Weeks The item is out of stock at our warehouse but available at one of our stores. When an order is placed, stock is recalled from the store to fulfill the order meaning that normally it will be ready for despatch in 1-2 weeks.
Awaiting Stock / Out of Stock The item is on order, and the delivery lead time will be clearly stated on each individual product. Lead time is approximately 8 weeks.

 

Returns policy

We hope you are delighted with your purchase from Another Country. However, if you would like to return any items or your purchase is unsuitable (certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. To receive a refund you must return the goods to us within 7 days of delivery.

In order to arrange a refund, return or exchange, you will need to contact us by emailing mail@anothercountry.com or call +44 (0)20 7193 5692. You will receive a reply with a returns authorisation and instructions on how to proceed with the product return.

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. If returning by post, the parcel and its contents are your responsibility until they are received by us. The cost of returning the goods is at your expense. This does not affect your statutory rights.

We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit.

Restrictions

We are unable to offer a refund or exchange on gift vouchers, food items, mattresses or mattress toppers, duvets, pillows, personal grooming products, cosmetics and jewellery.

Damaged/Faulty Goods

In the unlikely event that your order arrives damaged, please email mail@anothercountry.com or call +44 (0)20 7193 5692 immediately. We advise you to check your purchase as soon as it is delivered.

We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.

Wood appearance

We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.

Wood warpage, shrinkage, and dimensional changes

Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.

We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.