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Delivery & Returns

Our products are made by hand to order in our workshops in the UK and Europe. Furniture items can take between 7-8 weeks to arrive with you, although some items are in stock and can arrive faster.  This is indicated against each product as you select your option. If you have specific requirements for delivery and would like to know if your order can be delivered sooner, please do contact us. Read about how our products are made.

 

UK delivery

Please read these service guidelines in conjunction with our Terms & Conditions.

Guideline delivery prices (exact price at checkout). The cost of a furniture delivery is automatically calculated at the checkout. It is worked out based on the area we are delivering to and the total weight and value of the items purchased.

Delivery Method Order Value
under £75 £75 – £199 £200 – £249 £250 – £499 £500 – £749 £750 – £1499 over £1500
Standard
1man doorstep delivery
UK only
£3.95 £8.95 £19.95 £29.95 £39.95 £55.95 Free
Click & Collect
from London Store
Free n/a

2man delivery
London & M25
n/a £75 £25

2man delivery
Rest of England/Wales
n/a £95

2man delivery
Scotland & N.Ireland
n/a £145

 We offer various delivery services in the UK for our accessories and furniture.

Accessories will be shipped using a courier such as UPS or DPD and the shipping charges will be a fixed amount based on the above order value.

Furniture items will be delivered with our standard one man doorstep delivery. The driver will be on his own and will not carry the items into the premises. We therefore recommend for larger items, such as Day Beds, Sofas, dining tables and larger benches, our 2 man delivery service. This service includes the following:

  • Delivery to customer within 7-10 working days from date of receipt of the complete order in our UK warehouse
  • You will receive an email or a telephone call to make an appointment confirming a day and an AM/PM delivery slot if requested
  • Customer is responsible for removing any breakables
  • Delivery is to room of choice
  • We will unwrap the goods and assemble where necessary
  • We will remove any rubbish

** Exceptions apply -
some products that are too big for a two-men delivery and properties with problematic access are excluded and will be quoted separately.

Your order will be delivered to the address you supply us at the time of placing your order with us. Another Country Ltd. will do their best to deliver all orders within the lead time given, however these cannot be guaranteed. Special order or bespoke items may take longer and factory production problems or delays cannot be foreseen.

Please note that it may not be possible for us to delivery to some locations, so if you feel your area is not covered in the above table, then please call us for further assistance. 
It is the responsibility of the customer to check the access to their property and ensure that the item purchased will fit through all doorways, stairwells and within the area of intended use.

Be aware that the goods are the customers responsibility from the point that we attempt to deliver them and the customer must accept the goods when they are ready to be delivered.
Where the customer does not comply with our attempts to deliver we reserve the right to cancel the entire or part of the order and charge the customer costs to cover for storage, delivery, shipping and insurance of the goods.

Another Country Ltd. will retain full ownership until such time that the goods have been paid in full.

Please note that we are unable to change an order or item after it has been entered into production.


EU delivery

All goods imported are subject to Customs Duty and Taxes. This includes goods bought over the Internet. Calculate the landed price using the Duty Calculator.

Item Service Price in € (charged online in GBP)
Accessories
(e.g. candlestick, desktop pot)
Shipped with Royal Mail on a first class recorded service. approx €8-17
Small furniture items
(e.g. stool, step, floor cushion, peg rail)
A courier service with email tracking, notification service and all-day delivery. approx €30-70
Medium sized items
(e.g. coffee table, bench)
A courier service with email tracking, notification service and all-day delivery. approx €70-120
Large items
(e.g. dining table, day bed)
We use an external logistics firm to handle most of our large deliveries. approx €120-330

 

For all overseas orders, 'Goods in Transit Insurance' is not included and is the responsibility of the buyer. If required a quotation can be provided.
For larger size items we attempt to deliver with a two men service but this will not be available in all countries and/or cities. For further specifications and delivery details please contact us.

USA & Canada delivery

All goods imported are subject to Customs Duty and Taxes. This includes goods bought over the Internet. Calculate the landed price using the Duty Calculator.

Guideline shipping prices for New York Zip code delivery (add 20% for other states):

Item Service Price USD (charged online in GBP)
Accessories
(e.g. candlestick, desktop pot)
Shipped with Royal Mail on a first class recorded service. approx $12-30
Small furniture items
(e.g. stool, step, floor cushion, peg rail)
A courier service with email tracking, notification service and all-day delivery. approx $90-120
Medium sized items
(e.g. coffee table, bench)
A courier service with email tracking, notification service and all-day delivery. approx $200-300
Large items
(e.g. dining table, day bed)
We use an external logistics firm to handle most of our large deliveries. approx $400-600

 

Delivery of larger furniture items to the United States or Canada will be crated to ensure that the goods do not get damaged in transit.
Two men and assembly service do not apply for the above countries and or other International deliveries not listed on this page.

International delivery

All goods imported are subject to Customs Duty and Taxes. This includes goods bought over the Internet. Calculate the landed price using the Duty Calculator.

For all overseas orders, 'Goods in Transit Insurance' is not included and is the responsibility of the buyer. If required a quotation can be provided.

For non UK/EU/USA/CAN shipments, special requests, large orders quote or any other enquiry please email us at mail@anothercountry.com.

 

Delivery Timescales

Status Delivery Timescales
In Stock (Fast delivery available) The item is in stock at our warehouse. Orders are normally processed within 2 working days from the date of ordering.
Dispatch 1-2 Weeks The item is out of stock at our store but available in our warehouse. When an order is placed, stock is recalled from the warehouse to fulfill the order meaning that normally it will be ready for dispatch in 1-2 weeks.
Awaiting Stock / Out of Stock The item is on order, and the delivery lead time will be clearly stated on each individual product. Lead time is approximately 8 weeks.

 

RETURNS POLICY

We hope you are delighted with your purchase from Another Country. However, if you would like to return any items or your purchase is unsuitable (certain restrictions apply, see our Terms & Conditions), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition.

SECTION 1 - 14 DAYS RETURNS

In the EU you have the right to return your purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any products returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Due to hygiene reasons, mattresses cannot be returned if they have been removed from their original packaging. Flat pack items cannot be returned if they have been assembled.

This cancellation policy does not affect your statutory rights.

SECTION 2 - ADDITIONAL NON-RETURNABLE ITEMS

Goods made to order or clearly personalised – such as a bespoke table length
Gift cards
Downloadable software products
Some health and personal care items

SECTION 3 - COMPLETING YOUR RETURN

To complete your return, we require a receipt or proof of purchase.

All amendments to orders must be notified in writing either by email at mail@anothercountry.com or by post to Another Country, Order Cancellation, 18 Crawford Street, London W1H 1BT, UK. We aim to respond to your request within 2 working days to confirm the cancellation and the refund due. It is not necessary to give a reason for the cancellation; however a reason is helpful in order to aid us in improving the service we offer to our customers.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

SECTION 4 - RETURNS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you request a refund, we will refund the amount you paid for your goods excluding the original delivery charge. The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.

For security reasons, refunds are given by the same method that the original payment was made by.

SECTION 5 - LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@anothercountry.com.

 

SECTION 6 - SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SECTION 7 - EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@anothercountry.com and send your item to: 18 Crawford Street London GB W1H 1BT.

Damaged/Faulty Goods:
In the unlikely event that your order arrives damaged, please email mail@anothercountry.com or call +44 (0)20 7486 3251 immediately. We advise you to check your purchase as soon as it is delivered. We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.

Wood appearance:
We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.

Wood warpage, shrinkage, and dimensional changes:
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc. We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.

SECTION 8 - GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SECTION 9 - SHIPPING

To return your product, you should mail your product to: 18 Crawford Street London GB W1H 1BT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100/$75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.