Delivery & Returns - ANOTHER COUNTRY

Delivery & Returns

Most of our furniture is made to order. The production lead time is typically noted on he product page but feel free contact us for further information and an estimated delivery window. Some items are in stock and will arrive faster. This is indicated on each product page where items are labelled either ‘Made to Order’ or ‘In Stock’. Please note that when multiple items are ordered at once, the longest lead time will apply to the entire order.

If you have specific requirements for delivery and would like to know if your order can be delivered sooner, please do contact us.

For all customers outside of the UK, we ship without UK VAT added. You will be responsible for your local duties and sales tax though this will vary by country and/or state. This will be payable when your items arrive.

Please see below for region guideline delivery info & prices.

For non UK/EU/USA/CAN shipments, special requests, large order quote or any other enquiry, please email us at logistics@anothercountry.com

UK delivery prices

Please read these service guidelines in conjunction with our Terms & Conditions. Note that these are guideline delivery prices.

The cost of a furniture delivery is automatically calculated at the checkout. It is worked out based on the area we are delivering to and the total weight and value of the items purchased.

Order Value
£0 – 74.99 £75 – 199.99 £200 – 249.99 £250 – 499.99 £500 – 749.99 £750 – 1499.99 £1500+
London One Man Doorstep £3.50 + £10 £20 £35 £45 £55 FOC
Two Man Delivery & Install £95 £75
England One Man Doorstep £3.50 + £10 £20 £35 £55 £75 FOC
Two Man Delivery & Install £150 £125
Scotland, Northern Ireland & Wales One Man Doorstep £3.50 + £10 £20 £45 £95 £150 £125
Two Man Delivery & Install £295 £250

 

*We are sorry that we can’t offer the same shipping rates for Scotland, Northern Ireland & Wales as in England. This is solely due to the fact that we operate out of one warehouse located within the M25, so it’s a much longer journey. Know that we do not add any surcharges to the shipping costs. We only charge you what we get charged. Thank you for understanding.

Accessories will be shipped using Royal Mail or a courier and the shipping charges will be a fixed amount based on the above order value.

Furniture items will be delivered with either a 1-man Doorstep service or a 2-man Delivery & Install service, depending on the option chosen at checkout.

1-man Doorstep delivery Service:

Delivery to customer within 7-10 working days from date of receipt of the complete order in our UK warehouse. This will likely be delivered via a courier service where the driver will be on their own and will not carry the items into the premises. Courier tracking will be provided.

For larger items such as day beds, sofas, dining tables and larger benches we recommend our 2-man delivery service.

2-man Delivery & Install Service:

Delivery to customer within 7-10 working days from date of receipt of the complete order in our UK warehouse. You will receive an email or a telephone call to make an appointment confirming the day and an AM/PM delivery slot if requested (please note: delivery options will vary by region since we use a range of different delivery companies).

Deliver to a room of choice

Unwrap all the goods Remove any rubbish

Assembly of one item of furniture**

Please note that the customer is responsible for removing any breakables

** Should more than one item need installing please contact us and we can arrange this (extra charges may apply).

Exceptions

Note that some products may be too big for a 2-man delivery. Properties with problematic access are excluded and will be quoted separately. Please contact us if any of the above apply. We will do our best to accommodate your requests (extra charges may apply).

Address & Lead time

Your order will be delivered to the address you supply us at the time of placing your order with us. Another Country Ltd. will do their best to deliver all orders within the lead time given, however these cannot be guaranteed. Special order or bespoke items may take longer, and factory production problems or delays cannot be foreseen.

Please note that it may not be possible for us to delivery to some locations, so if you feel your area is not covered in the above table, then please call us for further assistance.

Access

It is the responsibility of the customer to check the access to their property and ensure that the item(s) purchased will fit through all doorways, stairwells and within the area of intended use. This is especially important for sofa deliveries.

Accepting delivery

Please note that the furniture is the customer’s responsibility from the point that we attempt to deliver them, and that the customer must accept the goods when they are ready to be delivered. Where the customer does not comply with our attempts to deliver, we reserve the right to cancel the entire or part of the order and charge the customer costs to cover for storage, delivery, shipping and insurance of the goods.

Another Country Ltd. will retain full ownership until such time that the goods have been paid in full.

Please note that we are unable to change an order or item after it has been entered into production.

EU delivery prices

For EU customers, we ship without UK VAT added to your order. The customer is responsible for the cost of localities & sales tax. This will be payable when your items arrive. This includes goods purchased via the website.

Shipping is automatically calculated at checkout.

Item Service Price in € (charged online in GBP)
Accessories
(e.g. candlestick, desktop pot)
A courier service with email tracking, notification service and all-day delivery. Calculated at Checkout
Small furniture items
(e.g. stool, step, peg rail)
A courier service with email tracking, notification service and all-day delivery. Calculated at Checkout
Medium sized items
(e.g. coffee table, bench)
A courier service with email tracking, notification service and all-day delivery. Calculated at Checkout
Large items
(e.g. dining table, day bed)
A courier service with email tracking, notification service and all-day delivery. Calculated at Checkout

 

For all overseas orders, ‘Goods in Transit Insurance’ is included in the shipping cost.

Delivery of Medium and large furniture items to the EU may be be crated at Another Country’s digression to ensure that the goods do not get damaged in transit. It is the customer’s responsibility to dispose of this packaging.

All orders will be delivered with a 1-Person Doorstep Delivery service. We aim to dispatch orders within 7-10 working days from the date of receipt of the complete order into our UK warehouse. This will likely be delivered via a courier service where the driver will be on their own and will not carry the items into the premises. Courier tracking will be provided.

A 2-Person Delivery & Install service may me available upon request (extra charges may apply).

Your order will be delivered to the address you supply us at the time of placing your order with us. Another Country Ltd. will do their best to deliver all orders within the lead time given, however these cannot be guaranteed. Special order or bespoke items may take longer, and factory production problems or delays cannot be foreseen.

Please note that it may not be possible for us to delivery to some locations, so if you feel your area is not covered in the above table, then please call us for further assistance.

It is the responsibility of the customer to check the access to their property and ensure that the item purchased will fit through all doorways, stairwells and within the area of intended use. This is especially important for sofa deliveries.

Be aware that the goods are the customer’s responsibility from the point that we attempt to deliver them, and the customer must accept the goods when they are ready to be delivered.

Where the customer does not comply with our attempts to deliver, we reserve the right to cancel the entire or part of the order and charge the customer costs to cover for storage, delivery, shipping and insurance of the goods.

Another Country Ltd. will retain full ownership until such time that the goods have been paid in full.

Please note that we are unable to change an order or item after it has been entered into production.

USA & Canada delivery prices

For USA/CAN customers, we ship without UK VAT added to your order. The customer is responsible for the cost of localities & sales tax. This will be payable when your items arrive. This includes goods purchased via the website.

Shipping is automatically calculated at checkout.

Item Service Price USD (charged online in GBP)
Accessories
(e.g. candlestick, desktop pot)
A courier service with email tracking, notification service and all-day delivery. Calculated at Checkout
Small furniture items
(e.g. stool, step, floor cushion, peg rail)
A courier service with email tracking, notification service and all-day delivery. Calculated at Checkout
Medium sized items
(e.g. coffee table, bench)
A courier service with email tracking, notification service and all-day delivery. Calculated at Checkout
Large items
(e.g. dining table, day bed)
A courier service with email tracking, notification service and all-day delivery. Calculated at Checkout

 

Delivery of medium and/or large furniture items to the United States or Canada may need to be crated to ensure that the goods do not get damaged in transit. Unfortunately we don’t have the ability to take away the packaging for you, so please note that it is the customer’s responsibility to dispose of any packaging.

All orders will be delivered with a 1-Person Doorstep Delivery service. We aim to dispatch orders within 7-10 working days from the date of receipt of the complete order into our UK warehouse. This will likely be delivered via a courier service where the driver will be on their own and will not carry the items into the premises. Courier tracking will be provided.

A 2-Person Delivery & Install service may me available upon request (extra charges may apply).

Your order will be delivered to the address you supply us at the time of placing your order with us. Another Country Ltd. will do their best to deliver all orders within the lead time given, however these cannot be guaranteed. Special order or bespoke items may take longer, and factory production problems or delays cannot be foreseen.

Please note that it may not be possible for us to delivery to some locations, so if you feel your area is not covered in the above table, then please call us for further assistance.

It is the responsibility of the customer to check the access to their property and ensure that the item purchased will fit through all doorways, stairwells and within the area of intended use. This is especially important for sofa deliveries.

Be aware that the goods are the customer’s responsibility from the point that we attempt to deliver them, and the customer must accept the goods when they are ready to be delivered.

Where the customer does not comply with our attempts to deliver, we reserve the right to cancel the entire or part of the order and charge the customer costs to cover for storage, delivery, shipping and insurance of the goods.

Another Country Ltd. will retain full ownership until such time that the goods have been paid in full.

Please note that we are unable to change an order or item after it has been entered into production.

RoW delivery prices

All goods imported are subject to Customs Duty and Taxes. This includes goods bought over the Internet.

For non UK/EU/USA/CAN shipments, special requests, large orders quote or any other enquiry please email us at logistics@anothercountry.com.

Delivery timescales
Status Delivery Timescales
In Stock (Fast delivery available) The item is in stock at our warehouse. Orders are normally processed within 2 working days from the date of ordering.
Dispatch 1-2 Weeks The item is out of stock at our store but available in our warehouse. When an order is placed, stock is recalled from the warehouse to fulfill the order meaning that normally it will be ready for dispatch in 1-2 weeks.
Made to Order The item will be made to order and the delivery lead time will be clearly stated on each individual product. Normally our lead time is 9-12 weeks, but during the summer when our workshops close it is 12-16 weeks. The current lead time is 12-16 weeks.

Returns Policy

We hope you are delighted with your purchase from Another Country. However, if you would like to return any items or if your purchase is unsuitable (certain restrictions apply, see our Terms & Conditions), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully re-saleable condition.

SECTION 1 – 14 DAYS RETURNS

For UK purchases you have the right to return your purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any products returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it.

You would need to cover the cost of returning the item(s) to us.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Due to hygiene reasons, mattresses cannot be returned if they have been removed from their original packaging. Flat pack items cannot be returned if they have been assembled.

This cancellation policy does not affect your statutory rights.

SECTION 2 – ADDITIONAL NON-RETURNABLE ITEMS

Goods made to order or clearly personalised – such as a bespoke table length
Gift cards
Downloadable software products
Some health and personal care items

SECTION 3 – COMPLETING YOUR RETURN

To complete your return, we require a receipt or proof of purchase.

All amendments to orders must be notified in writing either by email at mail@anothercountry.com or by post to Another Country, Order Cancellation, 18 Crawford Street, London W1H 1BT, UK. We aim to respond to your request within 2 working days to confirm the cancellation and the refund due. It is not necessary to give a reason for the cancellation; however a reason is helpful in order to aid us in improving the service we offer to our customers.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

SECTION 4 – RETURNS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you request a refund, we will refund the amount you paid for your goods excluding the original delivery charge. The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.

For security reasons, refunds are given by the same method that the original payment was made by.

SECTION 5 – LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@anothercountry.com.

SECTION 6 – SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SECTION 7 – EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@anothercountry.com and send your item to: 18 Crawford Street London GB W1H 1BT.

Damaged/Faulty Goods:
In the unlikely event that your order arrives damaged, please email mail@anothercountry.com or call +44 (0)20 7486 3251 immediately. We advise you to check your purchase as soon as it is delivered. We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.

Wood appearance:
We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.

Wood warpage, shrinkage, and dimensional changes:
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc. We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.

SECTION 8 – GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SECTION 9 – SHIPPING

To return your product, you should mail your product to: 18 Crawford Street London GB W1H 1BT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100/$75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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