Do you have a question for us? Find answers about our products, deliveries, returns policy and more.
Can I order fabric samples?
Yes, we can send you free leather or fabric swatches to help you decide what looks best in your home. Order free swatches on each product page or email firstname.lastname@example.org with your name, address, telephone number and please let us know which swatches or products you are interested in and we will arrange to send out some swatch samples within 7 days.
Can I check the packaged dimensions to make sure a product can be delivered ok?
We provide all the packaged dimensions and weights on the Product pages under the Delivery and Returns tab.
Can I use my own fabric?
You may do, yes. As most of our upholstered products are made-to-order we can use ‘Customers Own Material’ or COM as it is often referred to. We will need to see a sample of the fabric to confirm its suitability for the intended use.
We ask that the fabric you use has been treated to UK Fire Retardant standards and is supplied with certificates to prove this. Should you wish to use a fabric that has not been treated then a flame retardant interlining will be required. Please note that the interlining material may cause your chosen fabric to shift.
There are some fabric patterns that are very difficult to use on a sofa or armchair, we will advise you if we foresee any issues with your chosen product and fabric.
Should I consider measurements before purchasing my furniture?
When purchasing any furniture or made to order items it is always important to measure the relevant space correctly. If you are purchasing furniture then we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy. If you are unsure or require the packaged dimensions please email us on email@example.com or call +44 (0)20 7486 3251.
Can I place my order over the phone?
If you would like to place an order over the phone please call us on+44 (0)20 7486 3251 and we will be happy to assist you personally.
Will I get an order confirmation?
Yes. Once you have place an order online, you will immediately be emailed an order confirmation, provided that you have given us a valid email address.
Where is my order?
Your order will be prepared and shipped according to the lead time stated when the order was made. You will also receive a shipping confirmation email when your item is on the way.
Can I cancel my order?
Yes – You can cancel or edit your order up until the point when you confirm your order in the checkout process. If you have already confirmed your order you will need to speak with one of our online service team members directly on 0207 622 3506. Please note that made-to-order items, where a product is produced based on your request have cancellation charges. These are detailed in the Terms & Conditions for furniture orders.
Does my purchase come with a warranty?
We hope you will be completely happy with your purchase. If your item develops a manufacturing fault within 1 year of the delivery date, please contact us and we will be happy to assist you further.
How should I maintain my furniture?
You will find care and maintenance instructions on the product page of the item(s) you’ve ordered.