Company FAQs

Do you have a question for us? Find answers about our deliveries, returns policy and more.

1. About Another Country

How should I maintain my furniture?

You will find care and maintenance instructions on the product page of the item(s) you’ve ordered.

Where is Another country from?

We are a British company founded in 2010. You can read more about Another Country here.

Where is Another Country based?

We have a showroom and office in Marylebone, central London, and a showroom and workshop in Dorset. Our production also takes place in sustainable workshops in the UK and Portugal. Please see our opening hours and locations.

2. Sustainability Manufacturing

How sustainable is Another Country?

Sustainability is at the heart of everything we do. We are a B Corp certified and Carbon Neutral company, use FSC or PEFC-certified timber, and strive to make all our packaging either recyclable or compostable. We also partner with UK organisations dedicated to enhancing biodiversity and the British timber industry. Read about more about our sustainability credentials.

What materials do you use in your furniture?

We use responsibly sourced solid wood, natural fibre textiles, plant-based finishes, formaldehyde-free adhesives and plant-based oil & wax finishes. Many of our upholstered items incorporate recycled wool and natural latex.

Do you offer a repair service?

Yes. Our furniture is designed to last a lifetime, and we offer a repair and restore service to help prolong the life of our products.

3. Orders & Delivery

Does my purchase come with a warranty?

We hope you will be completely happy with your purchase. If your item develops a manufacturing fault within 1 year of the delivery date, please contact us and we will be happy to assist you further.

Should I consider measurements before purchasing my furniture?

When purchasing any furniture or made to order items it is always important to measure the relevant space correctly. If you are purchasing furniture then we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy. If you are unsure or require the packaged dimensions please email us on mail@anothercountry.com or call +44 (0)20 7486 3251.

Can I check the packaged dimensions to make sure a product can be delivered ok?

We provide all the packaged dimensions and weights on the Product pages under the Delivery and Returns tab.

Where do you deliver?

We offer delivery within the UK and internationally. Shipping times and costs vary depending on location. See Delivery & Returns for details.

Can I place my order over the phone?

If you would like to place an order over the phone please call us on+44 (0)20 7486 3251 and we will be happy to assist you personally.

Will I get an order confirmation?

Yes. Once you have place an order online, you will immediately be emailed an order confirmation, provided that you have given us a valid email address.

How long will my order take to arrive?

As many of our products are made to order, lead times vary. Our typical lead time from time of purchase to delivery is 8-10 weeks but make sure to check the estimated delivery times that are listed on each product page and are updated regularly. Or email us before ordering.

Can I track my order?

For small items (e.g. accessories), you will receive a tracking number via email once your order has been dispatched. For large furniture items, we or our logistics partners will liaise with you directly via phone or an email to arrange a suitable time for delivery.

Where is my order?

Your order will be prepared and shipped according to the lead time stated when the order was made. You will also receive a shipping confirmation email when your item is on the way.

What should I do if my order arrives damaged?

Please contact our customer service team at shop@anothercountry.com within 48 hours of delivery with photos of the issue, and we will assist you. Please refer to our Terms & Conditions for further details.

Can I cancel my order?

Yes – You can cancel or edit your order up until the point when you confirm your order in the checkout process. If you have already confirmed your order you will need to speak with one of our online service team members directly on 0207 622 3506. Please note that made-to-order items, where a product is produced based on your request have cancellation charges. These are detailed in the Terms & Conditions for furniture orders.

4. Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Bespoke or made-to-order items are non-returnable. Please refers to our Terms & Conditions for further details.

How do I return an item?

To initiate a return, please email shop@anothercountry.com with your order details.

Can I exchange my item for a different one?

Exchanges are possible for standard stock items but not for made-to-order pieces.

5. Trade & Custom Orders

Do you offer trade discounts?

Yes. We offer trade pricing for interior designers, architects, and hospitality projects. Please visit our Trade Services page for more details.

Can I customise a piece of furniture?

We offer bespoke options on select items. Contact us to discuss your project.

6. Certifications & Accreditations

Is Another Country B Corp certified?

Yes, we are proudly B Corp certified, meaning we meet the highest social and environmental standards.

How does Another Country offset carbon emissions?

We partner with ClimatePartner and Forest Carbon to offset emissions through reforestation and clean energy projects.

7. Contact Us

Still have questions?

Get in touch with us:

  • Email: shop@anothercountry.com
  • Phone: +44 (0)20 7486 3251
  • Visit Us: 18 Crawford Street, Marylebone, London, W1H 1BT

Product FAQs

Learn about how we make our products and other frequently asked questions.

8. Wood Furniture

What kind of wood does Another Country use?

We use sustainably sourced timber for all our products. All our wood is FSC- or PEFC-certified, meaning it comes from responsibly managed forests. Our solid wood is entirely sourced from European and North American forests and suppliers.

Does Another Country make veneer or composite wood products?

No, we believe furniture should be made for life and believe that making furniture from solid wood is the best and most sustainable way, though we make certain components with high quality veneered panels (see more below). Generally, veneered and engineered materials, whilst cheaper, tend to wear out quickly, can’t be easily repaired, and often end up in landfill. We design pieces that can be passed down, not thrown away. Sustainability for us means designing for longevity as much as it means using low-impact materials.

What’s the difference between solid wood and veneer?

Solid wood furniture and / or solid wood components are made from 100% solid wood and can be sanded, refinished and repaired many times over, meaning it develops character with age rather than deteriorates. Veneered components have the attribute of being stable and lightweight and are often used for cabinetry components (along with solid wood components). In our case, it would consist of a layer of wood glued to a substrate like birch plywood.

What does “real” or “solid wood” mean?

“Real wood” refers to timber cut straight from the tree, no fillers, glues or industrial layers. It has natural grain, character, and strength. We celebrate these variations in our pieces. No two are exactly alike, and that’s part of their beauty.

Which woods are best for furniture?

Hardwoods such as oak, ash, and walnut are some of the most durable and beautiful materials available. These are the primary species we use, chosen for their strength, longevity, and timeless character. When cared for properly, they can last for generations.

How do I care for solid wood furniture?

  • Dust regularly with a dry, soft cloth.
  • For deeper cleaning, use a damp cloth and mild soap, avoid harsh chemicals.
  • Protect surfaces from water, heat and scratching by using mats or trivets.
  • Reapply plant-based oil or wax every so often to nourish the wood and keep its finish looking fresh.

Our care instructions are always included with your order.

How do I fix small cracks in solid wood furniture?

Wood is a natural material and responds to humidity and temperature. Small cracks can appear as it expands and contracts with the seasons, this is normal and part of its charm. For hairline cracks:

  • Use a matching wood filler or natural wax crayon for cosmetic touch-ups.
  • For deeper splits, we offer a repair service to restore your piece properly.

9. Sofas & Upholstered Furniture

Can I order fabric samples?

Yes, we can send you free leather or fabric swatches to help you decide what looks best in your home. Order free swatches on each product page or email mail@anothercountry.com with your name, address, telephone number and please let us know which swatches or products you are interested in and we will arrange to send out some swatch samples within 7 days.

Can I use my own fabric?

You may do, yes. As most of our upholstered products are made-to-order we can use ‘Customers Own Material’ or COM as it is often referred to. We will need to see a sample of the fabric to confirm its suitability for the intended use.

We ask that the fabric you use has been treated to UK Fire Retardant standards and is supplied with certificates to prove this. Should you wish to use a fabric that has not been treated then a flame retardant interlining will be required. Please note that the interlining material may cause your chosen fabric to shift.

There are some fabric patterns that are very difficult to use on a sofa or armchair, we will advise you if we foresee any issues with your chosen product and fabric.

What is the best fabric for a sofa?

We will always advise to choose natural materials like linen and wool that are breathable, durable and eco-friendly. Wool has the added benefit of being easy to clean and does not require treating with fire retardant chemicals, but some people find it scratchy, or don’t like animal by-products or might even have a moth problem. Synthetic blends are cheaper, durable and can offer stain resistance and be weather resistant.

How do I clean a fabric sofa?

  • Vacuum regularly to remove dust.
  • Blot spills immediately with a dry cloth, do not rub.
  • Check the manufacturer’s care instructions for deep cleaning.

Are removable cushion covers washable?

Many cushion covers are machine washable but always check the fabric care label first (or check online).

10. Beds & Mattresses

How often should I replace my mattress?

Most high-quality mattresses last 7–10 years, but this depends on the material and usage.

Are wooden bed frames noisy?

A well-constructed wooden bed frame should not squeak. If noise develops, tightening screws or adding felt pads between joints can help.

11. Lighting

What type of lighting is best for a bedroom?

Warm white light (2700K or lower) is ideal for bedrooms as it creates a relaxing atmosphere.

Are LED bulbs better than incandescent?

Yes, LED bulbs use significantly less energy and last much longer than traditional incandescent bulbs. Make sure to invest in dimmable bulbs with a Kelvin rating of no more than 2700k.

How do I clean wooden light fixtures?

Dust with a microfibre cloth and avoid moisture. If needed, use a slightly damp cloth with mild soap, then dry immediately.

12. Dining Room Furniture

What size dining table should I choose?

The best dining table size depends on the space available and the number of people you need to seat. As a general guide:

  • For four people → A round or square table of at least 90cm (36″) in diameter or width.
  • For six people → A rectangular table of at least 150cm (60″) long.
  • For eight people → A rectangular table of 200cm (79″) or more.
  • Always allow at least 90cm (36″) of clearance around the table for comfortable movement.

What are the most common dining table shapes?

  • Rectangular – The most traditional shape, ideal for larger dining areas.
  • Round – Great for small spaces and encouraging conversation.
  • Square – Best for compact rooms or intimate dining.
  • Oval – A softer alternative to rectangular tables, offering flexibility in seating.

Should I get a dining table with extensions?

If you frequently host guests but don’t need a large table daily, an extendable dining table is a great solution. It allows for flexibility while saving space when not in use. Look for well-constructed extension mechanisms to ensure longevity.

How do I choose the right dining table style for my decor?

  • Farmhouse → Look for solid wood with a warm, natural grain or a distressed finish. See Series One or Hardy Collection or Modern Farmhouse Collection
  • Japanese and Scandinavian → Combine wood with metal for an urban edge. See Series Two
  • Edwardian Workshop → Choose trestle-style, rounded corners. See Series Three
  • 20th Century Modernism → Search for traditional cleat end tops, for example Gerrit Rietveld’s classic Red Blue chair. See Series Four
  • Arts & Crafts → Look for pill-shaped refectory style tables and considered detailing. See Series Five

How do I clean and maintain my wooden dining table?

  • Wipe spills immediately with a damp cloth to prevent stains.
  • Use mild soap and water, avoid harsh chemicals.
  • Reapply wood oil or wax periodically to keep the finish looking fresh.
  • Protect surfaces from heat and moisture with coasters and placemats.

What’s the best way to maintain wood furniture?

  • First of all, you need to know what your furniture is finished with. Most Another Country furniture is finished with an application of natural oil followed by wax. We also use Osmo on some of our products.
  • For waxed finishes, reapply a soft wax every few months for protection.
  • For oiled finishes (not a typical Another Country finish), use a natural wood oil (look for solvent-free oils like or own Naturhaus).
  • For Osmo finishes, use Osmo.
  • Avoid silicone-based polishes as they can build up and dull the finish over time.
  • Read our Care Instructions

How do I fix cracks in a wood dining table?

  • Small cracks – Fill with wood filler or wax sticks, then sand and refinish.
  • Larger cracks – Use wood glue and clamps for stability, then refinish as needed.
  • Expansion gaps – Seasonal changes can cause natural wood movement, so minor cracks may close on their own.

How many chairs can fit around my dining table?

  • A general rule is 60cm (24″) per person for comfortable seating.
  • For rectangular tables:
    • 120cm (4ft) – Seats 4
    • 180cm (6ft) – Seats 6
    • 240cm (8ft) – Seats 8
  • For round tables:
    • 90cm (3ft) – Seats 4
    • 120cm (4ft) – Seats 6
    • 150cm (5ft) – Seats 8

Should I mix and match dining chairs?

We are fans of pairing dining chairs with a matching dining table because they are designed to work together, but mixing chairs is a popular one option and one that allows you to buy a range of different designs.

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