Another Sofa

Yes, we can send you free leather or fabric swatches to help you decide what looks best in your home. Order free swatches on each product page or email mail@anothercountry.com with your name, address, telephone number and please let us know which swatches or products you are interested in and we will arrange to send out some swatch samples within 7 days.

You may do, yes. As most of our upholstered products are made-to-order we can use ‘Customers Own Material’ or COM as it is often referred to. We will need to see a sample of the fabric to confirm its suitability for the intended use.

We ask that the fabric you use has been treated to UK Fire Retardant standards and is supplied with certificates to prove this. Should you wish to use a fabric that has not been treated then a flame retardant interlining will be required. Please note that the interlining material may cause your chosen fabric to shift.

There are some fabric patterns that are very difficult to use on a sofa or armchair, we will advise you if we foresee any issues with your chosen product and fabric.

We will always advise to choose natural materials like linen and wool that are breathable, durable and eco-friendly. Wool has the added benefit of being easy to clean and does not require treating with fire retardant chemicals, but some people find it scratchy, or don’t like animal by-products or might even have a moth problem. Synthetic blends are cheaper, durable and can offer stain resistance and be weather resistant.

• Vacuum regularly to remove dust.
• Blot spills immediately with a dry cloth, do not rub.
• Check the manufacturer’s care instructions for deep cleaning.

Many cushion covers are machine washable but always check the fabric care label first (or check online).

We use sustainably sourced timber for all our products. All our wood is certified- or PEFC-certified, meaning it comes from responsibly managed forests. Our solid wood is entirely sourced from European and North American forests and suppliers.

No, we believe furniture should be made for life and believe that making furniture from solid wood is the best and most sustainable way, though we make certain components with high quality veneered panels (see more below). Generally, veneered and engineered materials, whilst cheaper, tend to wear out quickly, can’t be easily repaired, and often end up in landfill. We design pieces that can be passed down, not thrown away. Sustainability for us means designing for longevity as much as it means using low-impact materials.

Solid wood furniture and / or solid wood components are made from 100% solid wood and can be sanded, refinished and repaired many times over, meaning it develops character with age rather than deteriorates. Veneered components have the attribute of being stable and lightweight and are often used for cabinetry components (along with solid wood components). In our case, it would consist of a layer of wood glued to a substrate like birch plywood.

"Real wood" refers to timber cut straight from the tree, no fillers, glues or industrial layers. It has natural grain, character, and strength. We celebrate these variations in our pieces. No two are exactly alike, and that's part of their beauty.

Hardwoods such as oak, ash, and walnut are some of the most durable and beautiful materials available. These are the primary species we use, chosen for their strength, longevity, and timeless character. When cared for properly, they can last for generations.

• Dust regularly with a dry, soft cloth.
• For deeper cleaning, use a damp cloth and mild soap, avoid harsh chemicals.
• Protect surfaces from water, heat and scratching by using mats or trivets.
• Reapply plant-based oil or wax every so often to nourish the wood and keep its finish looking fresh.

Our care instructions are always included with your order.

Wood is a natural material and responds to humidity and temperature. Small cracks can appear as it expands and contracts with the seasons, this is normal and part of its charm. For hairline cracks:

• Use a matching wood filler or natural wax crayon for cosmetic touch-ups.
• For deeper splits, we offer a repair service to restore your piece properly.

We hope you will be completely happy with your purchase. If your item develops a manufacturing fault within 1 year of the delivery date, please contact us and we will be happy to assist you further.

When purchasing any furniture or made to order items it is always important to measure the relevant space correctly. If you are purchasing furniture then we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy. If you are unsure or require the packaged dimensions please email us on mail@anothercountry.com or call +44 (0)20 7486 3251.

We offer delivery within the UK and internationally. Shipping times and costs vary depending on location. See Delivery & Returns for details.

If you would like to place an order over the phone please call us on+44 (0)20 7486 3251 and we will be happy to assist you personally.

Yes. Once you have place an order online, you will immediately be emailed an order confirmation, provided that you have given us a valid email address.

As many of our products are made to order, lead times vary. Our typical lead time from time of purchase to delivery is 8-10 weeks but make sure to check the estimated delivery times that are listed on each product page and are updated regularly. Or email us before ordering.

For small items (e.g. accessories), you will receive a tracking number via email once your order has been dispatched. For large furniture items, we or our logistics partners will liaise with you directly via phone or an email to arrange a suitable time for delivery.

Your order will be prepared and shipped according to the lead time stated when the order was made. You will also receive a shipping confirmation email when your item is on the way.

Please contact our customer service team at shop@anothercountry.com within 48 hours of delivery with photos of the issue, and we will assist you. Please refer to our Terms & Conditions for further details.